How to become a friendlier person

Try honestly to make the other person feel important, and do it sincerely.
- Dale Carnegie

To strengthen your relationships, become a friendlier person. Try following these principles:

• Don't criticize, condemn, or complain.
• Give honest, sincere appreciation.
• Arouse in the other person an eager want.
• Become genuinely interested in other people.
• Smile.
• Remember that a person's name is to that person the sweetest sound in any language.
• Be a good listener. Encourage others to talk about themselves.
• Talk in terms of the other person's interests.
• Make the other person feel important - and do it sincerely.

Source:
The Leadership Advantage

Contributed by Mrs. Susan Lau